Your privacy matters to us. This Privacy Policy explains how Bernardino Gomes Gestão Hoteleira, owner of the operation of Real Hotels Group hotels, collects, uses and safeguards the personal data you share with us when you visit our website, book a stay or engage with our services.

Personal Data We Collect
We collect only the information strictly necessary to provide you with a safe and seamless experience: identification and contact details, booking preferences, payment information, and browsing data collected through cookies. All data is processed in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese legislation.

How We Use Your Data
Your data is used to manage reservations, communicate relevant information about your stay, improve our services, personalise offers, and comply with our legal obligations. We will only contact you for marketing purposes when you have explicitly opted in, and you may withdraw your consent at any time.

Data Sharing & Retention
We do not sell your personal data. We share it only with trusted partners strictly necessary to deliver the services you request (e.g. payment processors, booking partners), and we retain it only for as long as required to fulfil the purposes outlined in this policy or to meet legal retention periods.

Your Rights
You have the right to access, rectify, erase, restrict or object to the processing of your personal data, as well as the right to data portability. To exercise any of these rights, contact us at recjamor@amazoniahoteis.com. You may also file a complaint with the Portuguese Data Protection Authority (CNPD).